Have a question? Call +52-984-875-1100
Have a question? Call +52-984-875-1100
Have a question? Call +52-984-875-1100
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Hard Rock Hotel Riviera Maya

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, Mexico

Upon arrival you will be provided the phone number of a Rock Royalty Personal Assistant on-call to serve you. Whether it’s champagne service by the beach or standing reservations at a romantic hotspot, enjoy the Rock Royalty Level in our Deluxe Platinum , Deluxe Platinum in Heaven , Rock Star Suite or Bret Michaels Rock Star Suite categories and let us orchestrate your stay.

To contact your Personal Assistant, please email butlerrvm@hrhrivieramaya.com.

Subscribe for Our Exclusive Offers

  • Rock Royalty Personal Assistant (1)
  • Ironing Service (2)
  • Upgraded Full Size Rock Spa® Bath Products
  • Express Luggage Delivery
  • Complimentary Shoe Shine
  • Welcome Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (3)
  • Personal Assistance with Reservations (on and off property)
  • Priority reservations to Picks® and Wax® program
  • Complimentary 25-Minute Couple Massage (4)
  • VIP Check-in
  • Late Check-out (subject to availability)
  • Complimentary beach bag (1 per person per stay)
  • Espresso Machine 
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer

  • Rock Royalty Level - Check-out service (5)
  • Priority Bali Beds ($)
  • Hydro Spa tub
  • Private bath with shower
  • Balcony with hammocs in both rooms
  • Mini bar with soda, bottled water, juice, domestic beer & snacks
  • LCD TV with Satelite
  • Purified water 
  • Plush bathrobes & slippers
  • Sleeping Mask
  • Loofah sponge
  • Digital safe (laptop size)
  • Individual controled A/C
  • Iron/ironing board
  • Free wireless internet
  • 24-room service
  • Turndown Service  upon request


*($) An additional cost. / 1 - Can be reached 7AM - 11PM via cell phone from in room phone. After 11 PM, dial 1 for assistance. / 2 - Limited two items per person / per stay. / 3 - Can be prepared by on call Personal Assistant with 24-hour notice. / 4 - At the Rock Spa®. / 5 - Personal Assistant will help review account and assist in express check out.

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Hard Rock Riviera Maya Km 72, Carretera Cancun-Chetumal Puerto Aventuras, Mexico Hotel +52-984-875-1100 Reservations +52-984-875-1100