Have a question? Call +52-984-875-1100
Have a question? Call +52-984-875-1100
Have a question? Call +52-984-875-1100
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Hard Rock Hotel Riviera Maya
+52-984-875-1100

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, Mexico

WELCOME BACK

Hard Rock Hotel Riviera Maya has implemented enhanced protocols & standards to ensure you enjoy a peaceful vacation.


Across our hotels, we have implemented enhanced health and hygiene protocols to provide you with peace of mind during your stay with us. To create our ‘“SAFE + SOUND” promise, we have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added  precautionary measures throughout all aspects of the guest and team member experience.

Hard Rock Hotel Riviera Maya has also implemented the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols.

 
 

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OUR PRECAUTIONARY MEASURES AT A GLANCE

 

Main Measures
Main Measures
Main Measures

WHAT TO EXPECT ON YOUR FUTURE STAY?

 

SAFE+SOUND

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Find the full enhanced cleanliness and sanitation protocols implemented to provide you peace of mind

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PURE WELLNESS ®

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Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants

LEARN MORE >

 

 

CHECK-IN

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  • Bellboy will welcome you wearing face masks and ready to provide hand sanitizer
  • Luggage items will be disinfected upon guest arrival by the bellboys.
  • Guest temperatures will be checked upon arrival via a thermal camera.
  • This area will be clearly marked for appropriate physical distancing. 
  • All hotel wristbands and keys will be disinfected prior to providing these to guests.

 

ROOMS & SUITES

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  • Heaven Rooms will not be available until further notice
  • Extremely strict sanitizing protocols are used to clean guest rooms.
  • Full sanitization of guest rooms after each departure.
  • Masks and gloves provided to housekeeping and maintenance teams.
  • Room service will be packaged accordingly and delivered directly to the door with no contact.

COMMON AREAS

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  • We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
  • Rock Spa and Posh Beauty Salon appointments will be limited and scheduled in advance.
  • Hydrotherapy will not be available until further notice.
  • Dedicated measures for high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining surfaces seating areas, pool chairs and more.
  • The use of facial coverings/face masks is required for hotel guests in all public areas with the exception of outdoor spaces, by the pool or beach or while actively eating and/or drinking or smoking. Designated areas include common indoor spaces such as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater. 

 

BEACH & POOL AREAS

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  • Pool activities that require contact will be temporarily suspended and will be replaced with activities that require social distancing
  • Pool and beach chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing.
  • Pool chlorine levels will be safely elevated within a permitted range.
  • Swim up bars will not be operating for the time being. Drink and food service will be available poolside and beachside through our servers.

RESTAURANTS

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  • Buffets will be eliminated from restaurants and replaced with a-la-carte dining.
  • Restaurant menus will be available through a QR code and on one-time-use disposable handouts to minimize exposure and contact.
  • Open restaurants will vary by schedule.
  • Teppanyaki service will be discontinued for the time being.
  • A la carte service will be offered for breakfast and lunch at The Market in place of buffets. For dinner service, The Market will transform into Ciao for a la carte Italian cuisine.
     


MEETINGS & EVENTS

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  • Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees.
  • Self-serve buffet offerings will be eliminated, and replaced with alternate food service options such as plated service and more.


 

 

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Hard Rock Riviera Maya Km 72, Carretera Cancun-Chetumal Puerto Aventuras, Mexico Hotel +52-984-875-1100 Reservations +52-984-875-1100