Have a question? Call +52-984-875-1100
Have a question? Call +52-984-875-1100
Hard Rock Hotel Riviera Maya
+52-984-875-1100

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, Mexico

Upon arrival you will be provided the phone number of a Rock Royalty Personal Assistant on-call to serve you. Whether it’s champagne service by the beach or standing reservations at a romantic hotspot, enjoy the Rock Royalty Level in our Deluxe Platinum , Deluxe Platinum in Heaven , Rock Star Suite or Bret Michaels Rock Star Suite categories and let us orchestrate your stay.

To contact your Personal Assistant, please email rrassistant@hrhrivieramaya.com or rrassistantheaven@hrhrivieramaya.com for Heaven section.

Subscribe for Our Exclusive Offers

  • Rock Royalty Personal Assistant (1)
  • Ironing Service (2)
  • Upgraded Full Size Rock Spa® Bath Products
  • Express Luggage Delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Spa Tub Preparation (3)
  • Personal Assistance with Reservations (on and off property)
  • Priority reservations to picks® and mix® program
  • Complimentary 25-Minute Couple Massage (4)
  • Aromatherapy and Pillow Menu
  • Loofah Sponge
  • Lush bathrobe
  • Sleeping Mask
  • Large beach towel
  • Turndown Service
  • Mini bar snacks
  • Bluetooth-enabled wireless alarm clock radio
  • Expresso Machine
  • Premium Coffee
  • Room Service with Selected a la carte menu (5)
  • Premium liquor dispenser (6)
  • Beach Bag (one per room)
  • DVD player/CD player (upon request)
  • Priority Bali Beds ($)
  • Late check out 3pm (7)
  • Rock Royalty Welcome Pin
  • Rock Royalty Level - Check-out service (8)

 

*($) An additional cost. / 1 - Can be reached 7AM - 11PM via cell phone from in room phone. After 11 PM, dial 1 for assistance. / 2 - Limited two items per person / per stay. / 3 - Can be prepared by on call Personal Assistant with 24-hour notice. / 4 - At the Rock Spa®. / 5 - Available from 6pm to 10pm. / 6 - Absolut, Bacardi White, Johnny Walker Black Label, and Jose Cuervo Especial. / 7 - Until 3pm – available upon request. / 8 - Personal Assistant will help review account and assist in express check out.

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Hard Rock Riviera Maya Km 72, Carretera Cancun-Chetumal Puerto Aventuras, Mexico Hotel +52-984-875-1100 Reservations +52-984-875-1100