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Get the Best Rate Guaranteed at Hard Rock Hotel Riviera Maya

Best Rate GuaranteedFound a Better Rate Online? Tell Us About It

At Hard Rock Hotel Riviera Maya, the rock star treatment starts from the moment you book your stay. So if you find a better rate somewhere else online, let us know and we’ll match it – we’ll even throw in a free room upgrade (subject to availability at time of form's submission), plus $50 usd Limitless Resort Credit. We guarantee our best rates on every stay. That’s just how we rock.

If you’ve found a better price somewhere else, click below to submit your information to us and, within 2 business days, we’ll determine eligibility and get in touch with you.

Terms & Conditions

We guarantee that when you book with us, you’ll get the best available rate.  Please review our terms and conditions to ensure your reservation is eligible for our Best Rate Guarantee.

Submission must be made prior to the end of your cancellation period (noted in your confirmation email) in order to get an immediate rate adjustment to your reservation. We will match any rate you may find and also add an extra $50 USD Limitless Resort Credit, and free room upgrade (subject to availability at the time of submission) though the rate must be for the same room type and stay dates, publicly available and bookable. If there are specific rules associated with the rate you find, (e.g. full-prepayment, etc.), your amended reservation would need to follow these new rules.

Our Best Rate Guarantee does not apply to unpublished rates, which are not available to the general public. Rates not available to the general public include, but are not limited to:

  • Corporate discount rates.
  • Group rates.
  • Meeting rates.
  • Any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
  • Direct mail solicitations.
  • Electronic mail solicitations.
  • Package rates that include the room and other components such as flight, car rental, entertainment, and/or non-breakfast meals.
  • Package or group add-on rates that extend the length of a stay.
  • Rates negotiated for stays extending beyond 30 nights.
  • Rates that are available on auction Web sites.
  • Rates available on Websites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed

We strive to answer your Best Price Guarantee request within two business days.

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    Riviera Maya

    Km 72, Carretera Cancun-Chetumal
    Puerto Aventuras, Mexico 77710

    • Front Desk: +52-984-875-1100
    • Reservations: 1-855-537-4603
    • Contact Us
    Hard Rock Riviera Maya Blvd. Kukulcan KM 14,5 Zona Hotelera Cancun, Mexico